Effective Date: 01/03/2024

By using the Priyam Store grocery delivery service, you agree to the following terms and conditions. Please read them carefully.

1. Use of Service

• Eligibility: You must be at least 18 years old and capable of entering into legally binding agreements to use our services.
• Account: You are responsible for maintaining the confidentiality of your account and password.
• Service Availability: Our service is available in selected areas. Availability of products and delivery slots may vary.

2. Orders and Payment

• Order Placement: Orders can be placed through our mobile app or website. All orders are subject to availability and confirmation of payment.
• Pricing: Prices are listed in the app and may change without notice. Taxes and delivery charges may apply.
• Payment: We accept payments through various payment gateways. By providing your payment details, you authorize us to charge the total amount for your order.

3. Delivery

• Delivery Times: We aim to deliver within the estimated time frames, but delivery times are not guaranteed.
• Delivery Address: It is your responsibility to ensure that the delivery address provided is accurate. Failed deliveries due to incorrect addresses may incur additional charges.

4. Returns and Refunds

• Returns: We accept returns for damaged or defective products within 10 days of delivery. Certain items may not be eligible for returns perishable goods.
• Refunds: Refunds will be processed through the original payment method within 10 days of approval.

5. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to product availability, delivery delays, or payment issues.

6. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the service following any changes constitutes acceptance of the new terms.

7. Governing Law

These terms are governed by the laws of Bhopal / Madhya Pradesh.